How Customer Information is Collected, Retained, and Used
We gather information from the following sources:
- Information we receive from you on applications or other forms;
- Information about your transaction with us, or others;
- Information we receive from consumer reporting agencies; and
- Information that is entered into software applications that communicate with Magensa, LLC.
The information collected is only used to process your order internally, to ship the product you have ordered, and for customer service and support follow up.
We use cookies and JavaScript on our website. JavaScript is used for data input validation (e.g., check digit on credit card), for pre-filling information (e.g. copying Billing address to Shipping address), and for managing the shopping cart. Cookies are also used for managing the shopping cart. We do not store any personal information (name, credit card, phone number, etc.) in cookies.
Credit card information is processed on a secure server with 128-bit encryption. Every effort is taken to ensure this information is not released. All orders support AVS (Address Verification) to protect you against fraud. If you desire your order to be shipped to an address other than the billing address on your card, please contact your bank and have them add the shipping address as an alternate address on the card.
Some Magensa applications may automatically collect various types of data related to a user's usage of our software and services. Depending on the application, Magensa may collect the following information:
- Geolocation and IP addresses;
- Device information, including operating system, log data, and screen size;
- Browser information;
- User information, like Magensa credentials, names, email addresses, phone numbers, and business addresses; and
- Merchant processor credentials, or other processor information needed to complete a transaction.
MagTek readers may share information to Magensa as needed, related to specific reader details like device serial numbers and IDs. All sensitive transmitted data remains fully protected in transit and will never be shared with unauthorized third parties.
Accurate Information About You
Should you believe that our records contain inaccurate or incomplete information about you, please contact us at 562-546-6800. We will investigate your concerns and take appropriate action in a timely manner.
We Will Limit Employee Access to Your Information at MagTek
We safeguard information according to established security standards and procedures that comply with Federal standards. Employee access to non-public customer information is limited to those who need to know in order to provide products or services to you. Our employees are educated on the importance of complying with this privacy policy.
Restrictions on Disclosing Your Personal Information
We release account and other personal information when we believe release is appropriate to comply with the law or to protect the rights, property, or safety of MagTek, our customers, or others. In the case of bad checks, unauthorized credit card use, etc., the information will be provided to law enforcement agencies and others as appropriate.
Maintaining Your Privacy in Business Relationships with Third Parties
Information about our customers is an important part of our business and we are not in the business of selling it to others. We do not sell, rent, or share your address, email address, fax, or phone with third-party companies for commercial purposes. We may employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.
Ending Customer Relationships
If our customer relationship should end, we will continue to treat the information we have about you the same as if you were still one of our customers.
Protecting Your Privacy
Because protecting your personal information and complying with the law is important to both of us, additional information may be requested when you inquire about your accounts.
Adherence to General Data Protection Regulation (GDPR) and CCPA California Consumer Privacy Act (CCPA)
MagTek does not rent or sell customer information, and only shares information as stated above. MagTek is a business-to-business organization and does not maintain consumer information.
In reference to GDPR, international contacts that exist in our database have expressly opted-in to receive communications; or have conducted business; or use or have used software that requires their information; contacts have the option to opt-out at any time that makes business sense and be removed from locations where their information may reside.
In reference to CCPA, this privacy policy states the information that we collect and how it is shared; we offer contacts the right to delete personal information by contacting MagTek; we off the right to opt-out with unsubscribe forms and requests; and do not discriminate based on these requests.
Disclaimer
The information and reference materials contained in the Site are intended solely for the personal information of the reader. By entering and interacting with the Site, Users agree to hold MagTek Inc. and its affiliates harmless and not responsible for the content. MagTek Inc. makes no representations or warranties about the completeness or accuracy of the Site's content, or the information or other material found on or in the Site. MagTek Inc. does not purport to review the accuracy of information and other materials available on the Site. Users of the Site should take appropriate precautions to verify all such information. MagTek Inc. cannot be held liable for typographical errors, layout error, or misinformation, omissions, technical inaccuracies, or other errors contained in the Site.
If you have any questions regarding this policy, please contact MagTek at privacy @ magtek.com or call our Help Desk at 562-546-6800.
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