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    Payments
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    Qwantum Cards
    Card Readers & OEM Components
    PINs and Terminals
    Card Personalization Devices
    Check Scanners
  • Magensa Software & Services
    Transaction Security
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    TokenExchange
    Software & Applications
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  • Magensa Software & Services
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  • Industries
    Payments
    Banking
    OEM
  • Hardware
    Qwantum Cards
    Card Readers & OEM Components
    PINs and Terminals
    Card Personalization Devices
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  • Magensa Software & Services
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    Software & Applications
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  • Magensa Software & Services
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Policies

  • Quality
  • Environment
  • Privacy

Registered to ISO 9001-2015

MagTek® is committed to designing, manufacturing and delivering quality products, which meet or exceed customer and regulatory requirements. Everyone in the Company is committed to fully satisfying our customers by continual improvement of our processes and products.

View ISO 9001-2015 Certificate of Registration.

MasterCard TQM

MagTek's control of the design, production and configuration management, including the change control and product management processes for EMVco approved Interface Modules (IFM) contained in the IntelliStripe 65 and IntelliStripe 320 products produced at MagTek's manufacturing facility, are in conformance with the requirements listed in the Terminal Quality Management (TQM) documentation scheme 4.0/1.2. Therefore, the IFMs can be installed in any Terminal that is approved by the MasterCard authority.

View the Terminal Quality Management Statement of Compliance.

View the Extension of MasterCard Terminal Quality Management Label

Visa Global Registry Service Provider

MagTek, Inc. and our subsidiary Magensa, LLC are on the list. We have demonstrated compliance with the Payment Card Industry Data Security Standard (PCI DSS). We are a valued service provider on the Visa Global Registry and have shown our commitment to security by meeting the requirements of the PCI Standard.

We are on the list, see here: www.visa.com/onthelist

Visa Global Registry Service Provider

MagTek, Inc. and our subsidiary Magensa, LLC are on the list. We have demonstrated compliance with Visa's PIN security program and the Payment Card Industry Data Security Standard (PCI DSS). We are a valued service provider on the Visa Global Registry and have shown our commitment to security by meeting the requirements of the PCI Standard.

We are on the list, see here: www.visa.com/onthelist

Quality Policy

MagTek's quality management system embodies the principles and philosophies of Continuous Improvement; It is modeled on the formal structured of ISO-9001, the Quality Management Systems Model for quality assurance in design, development, production, installation, and servicing.

MagTek initially obtained formal certification to ISO-9001:1994 version in 1999 working with SAI Global, North America's leading management system registrar. SAI Global focuses on certifying manufacturing companies with high quality standards and requirements. In 2017 the company upgraded its quality management system and obtained certification to ISO-9001:2015 version. Ever since, MagTek is audited annually by SAI Global to ensure that the highest quality standards and procedures are maintained.

Management Vision, mission, commitment, leadership, quality policy, and objectives
Strategic Planning Quality plans, procedures, processes, activities, quality infrastructure
Human Resources Management Employee involvement and empowerment, continuous improvement teams, education, and training
Input Controls Market analysis, customer needs, incoming quality assurance, supplier-customer partnering
In-Process Control Control of design, specifications, materials, equipment, process control, documentation control, production control, process/product audit, and verification
Measurement/Analysis Data collection and analysis, statistical techniques
Output Controls Output audit and verification, conformance to regulatory and statuary requirements
Customer Satisfaction Customer requirements and expectations, commitment, complaint resolution, satisfaction determination

RoHS Compliant Inquiries

For a RoHS Certificate of Compliance for a product which you have already received, please click here.

For any other inquiries regarding RoHS Compliance, please contact: compliance@magtek.com.

1. Introduction

Global concerns over the human health and environmental risks associated with the use of certain environmentally-sensitive materials in electronic products has led the European Union ("EU") to enact the Directive on the Restriction of the use of certain Hazardous Substances (RoHS), that is designed to restrict the use of cadmium, hexavalent chromium, lead, mercury and certain halogenated flame retardants (PBBs and PBDEs) in electronic products.

MagTek® understands the environmental risks associated with the substances covered by the RoHS Directive and is committed to reducing the use of these, as well as other environmentally-sensitive substances, in our products. Through our integrated Restricted Materials Program, MagTek has prohibited the use of cadmium, hexavalent chromium, mercury, PBBs and PBDEs in MagTek branded products.

2. Product Considerations

It is MagTek's intention that the RoHS compliant configuration will become standard for all of the standard catalog product series. MagTek does not anticipate any changes in functional (electrical) performance or reliability characteristics by implementation of RoHS compliant designs. MagTek standard / catalog part numbers will not be revised to reflect RoHS compliant status. MagTek will continue to support requirements for non lead-free products (as historically provided, but otherwise RoHS compliant) as "custom" variations of standard / catalog items, and as fully "custom" build-to-specification products having unique part numbers.

3. Coverage by products

  • Discrete and integrated, active, or passive components

  • Modules and semi-finished devices

  • Finished devices

4. Resources

The said regulations can be downloaded in its original format from http://europa.eu.int/

5. Marking

Each packaging unit for RoHS products is marked, down to the smallest available packaging unit. For components or devices, this is a bag, bundle or box. The marking is clearly recognizable, either as written words like "Pb-free" or "lead-free", or as another clear symbol. A pure part numbering system is not sufficient. Packages from original manufactures may be marked with other symbols, but must comply with the above rules.

6. Non RoHS product supply after 6-1-2006

MagTek will purchase only compliant components after 6-1-2006, if available and practical.

7. Compliance Certification

MagTek intends to self-certify products as RoHS compliant, based upon obtaining assurances / certifications from our suppliers that the materials and components provided by them are RoHS compliant, from which it follows that compliant materials, components and processing produce a compliant finished product.

MagTek will consider our end-product to be compliant or non-compliant based upon verification of certified compliant content of individual material and component elements of that product, rather than by performance of destructive testing / lab analysis of materials, component parts, finished components or assemblies to confirm specific content of RoHS restricted substances.

Numbers of customers are demanding additional information (typically Material Declarations) in order to have a greater degree of assurance that MagTek products comply with the RoHS Directive, and MagTek has received a wide range of inconsistent demands from our customers in terms of scope, content, type, and format of product transition information and material disclosures.

Customers have requested simple compliance certifications, material declarations including the six substances specific to the RoHS Directive, more comprehensive listings of substances crossing a number of domestic and EU Directives, and 100% disclosure of material content.

Customers have requested that material content be determined by laboratory testing (not legislated). Customers have requested specific data relative to "RoHS / Lead-Free" process compatibility of products, and relative to supply logistics, not directly applicable to RoHS content compliance of products.

Due to resource challenges, and lack of industry standards, MagTek cannot respond to the many unique requests and formats for compliance reporting and information, across our customer base and product range.

MagTek will not provide comprehensive material disclosures / declarations. MagTek will provide simple material declarations / statements / certifications of RoHS compliance for product series in general, and for specific products on request. In the event that an MagTek product contains an unacceptable amount of a restricted substance, the estimated / calculated PPM of that substance against the mass of the applicable homogenous, mechanically separable material and finished product in which it occurs will be indicated.


Policy on Conflict Materials

Download PDF

Background

In 2012, the U.S. Securities and Exchange Commission (SEC) adopted rules mandated by the conflict minerals disclosure provisions of the Dodd-Frank Wall Street Reform and Consumer Protection Act. These rules require publicly-traded companies to report annually on the source and chain of custody of conflict minerals in products manufactured by the company.

MagTek Conflict Minerals Policy

MagTek is committed to the responsible sourcing of conflict minerals throughout our supply chain and working with our global supply chain to ensure compliance with the SEC's conflict minerals rule. We have established a conflict minerals compliance program that is designed to follow the framework established by the Organization for Economic Cooperation and Development (OECD). Our enterprise is fully engaged in implementing that program.

Our supplier contracts will include conflict mineral due diligence and reporting requirements. Any direct sourcing by MagTek of tin, tungsten, tantalum and gold will only be from conflict-free sources, as defined in the SEC's conflict minerals rule. When we become aware of instances where minerals in our supply chain potentially finance armed groups as defined in the SEC's conflict minerals rule, we will work with our suppliers to find alternate conflict-free sources.

We are committed to promoting economic development in Africa through responsible commercial engagement, driving employee awareness, as well as through our corporate citizenship activities.


Policy on Cobalt

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Background

In 2019, leading manufacturers agreed to implement a standard procedure to report annually on the source and chain of custody of cobalt in the products sold by their companies. This cobalt supply chain reporting procedure is supervised by the Responsible Minerals initiative (RMI), an association of 350 global companies and associations, and the Responsible Cobalt Initiative (RCI), sponsored by the China Chamber of Commerce ofMetals, Minerals & Chemicals Importers & Exporters (CCCMC).

MagTek Cobalt Policy

MagTek is committed to the responsible sourcing of cobalt throughout our supply chain and working with our global supply chain to address the social and environmental risks.

We have established a cobalt due diligence program that is in conformance with the framework established by the Organization for Economic Cooperation and Development (OECD). A significant amount of our efforts focus on identifying participants in MagTek's cobalt supply chain who engage in or condone the worst forms of child labor. MagTek's cobalt policy requires management be informed immediately of such a situation and corrective actions be put in place.

Our new and renewed supplier contracts include cobalt due diligence and reporting requirements.

We are committed to promoting economic development in Africa through responsible commercial engagement, driving employee awareness, as well as through our corporate citizenship activities.


MagTek®, Inc. Privacy Notice

MagTek is committed to protecting your privacy and to keeping your personal information secure. The following principles of privacy have been enacted to protect and maintain our relationship with you and the confidentiality of information you have shared with us.

How Customer Information is Collected, Retained, and Used

We gather information from the following sources:

  • Information we receive from you on applications or other forms;
  • Information about your transaction with us, or others;
  • Information we receive from consumer reporting agencies; and
  • Information that is entered into software applications that communicate with Magensa, LLC.

The information collected is only used to process your order internally, to ship the product you have ordered, and for customer service and support follow up.

We use cookies and JavaScript on our website. JavaScript is used for data input validation (e.g. check digit on credit card), for pre-filling information (e.g. copying Billing address to Shipping address), and for managing the shopping cart. Cookies are also used for managing the shopping cart. We do not store any personal information (name, credit card, phone number, etc.) in cookies.

Credit card information is processed on a secure server with 128-bit encryption. Every effort is taken to insure this information is not released. All orders support AVS (Address Verification) to protect you against fraud. If you desire your order to be shipped to an address other than the billing address on your card, please contact your bank and have them add the shipping address as an alternate address on the card.

Some Magensa applications may automatically collect various types of data related to a user's usage of our software and services. Depending on the application, Magensa may collect the following information:

  • Geolocation and IP addresses;
  • Device information, including operating system, log data, and screen size;
  • Browser information;
  • User information, like Magensa credentials, names, email addresses, phone numbers, and business addresses; and
  • Merchant processor credentials, or other processor information needed to complete a transaction.

MagTek readers may share information to Magensa as needed, related to specific reader details like device serial numbers and IDs. All sensitive transmitted data remains fully protected in transit, and will never be shared with unauthorized third parties.

Accurate Information About You

Should you believe that our records contain inaccurate or incomplete information about you, please contact us at 1-651-415-6800. We will investigate your concerns and take appropriate action in a timely manner.

We Will Limit Employee Access to Your Information at MagTek

We safeguard information according to established security standards and procedures that comply with Federal standards. Employee access to non-public customer information is limited to those who need to know in order to provide products or services to you. Our employees are educated on the importance of complying with this privacy policy

Restrictions on Disclosing Your Personal Information

We release account and other personal information when we believe release is appropriate to comply with the law or to protect the rights, property, or safety of MagTek, our customers, or others. In the case of bad checks, unauthorized credit card use, etc, the information will be provided to law enforcement agencies and others as appropriate.

Maintaining Your Privacy in Business Relationships with Third Parties

Information about our customers is an important part of our business and we are not in the business of selling it to others. We do not sell, rent, or share your address, email address, fax, or phone with third-party companies for commercial purposes. We may employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Ending Customer Relationships

In the event that our customer relationship should end, we will continue to treat the information we have about you the same as if you were still one of our customers.

Protecting Your Privacy

Because protecting your personal information and complying with the law is important to both of us, additional information may be requested when you inquire about your accounts.

Disclaimer

The information and reference materials contained in the Site are intended solely for the personal information of the reader. By entering and interacting with the Site, Users agree to hold MagTek Inc. and its affiliates harmless and not responsible for the content. MagTek Inc. makes no representations or warranties about the completeness or accuracy of the Site's content or the information or other material found on or in the Site. MagTek Inc. does not purport to review the accuracy of information and other materials available on the Site. Users of the Site should take appropriate precautions to verify all such information. MagTek Inc. cannot be held liable for typographical errors, layout error or misinformation, omissions, technical inaccuracies or other errors contained in the Site.

If you have any questions regarding this policy, please contact MagTek at privacy@magtek.com or call our Help Desk at 1-651-415-6800.

© MagTek, Inc. 2019. All Rights Reserved.

Patent ™ TM Info

Please note the recommended use of the Trade Mark "™" and Registered Mark "®" symbols with the product name.

When the Trade Mark or Registered Mark symbol appears in running text the first time, a corresponding footnote for "reference of ownership" should follow the symbol. The symbol need not be used thereafter.

Product Name Product Family Description
AdminSafe PIN Related APTM with custom software for MCAPS 3000 use only
APTM PIN Related Automated Personal Transaction Machine
APTM-CAPS PIN Related Personal Transaction Machine for Card Activation and PIN Selection
CAPS4 PIN Related Card Activation and PIN Selection System
Delta ASIC Components Triple Track ASIC with Shift-Out
Excella™ Check Reading MICR Check reader and dual-sided scanner
Insta-Change Check Check Reading Configuration Checks for MICR Readers
IntelliCAT® PIN Related An integrated, automated and secure solution for consumer-selected PINs as well as ATM, debit and credit card issuance
IntelliCoder® PIN Related Manual Swipe Card Activator
IntelliPIN® PIN Related Encrypting PIN pad with Magnetic Stripe Reader
IntelliStripe 320 Card Reading Motorized Magnetic and Smart Card Reader
IntelliStripe 65 Card Reading Insert Magnetic and Smart Card Reader
IntelliStripe® Card Reading  
IntelliStripe™ 380 PIN Related Desktop Motorized Reader-Encoder
IPAD® PIN Related  PIN encrypting device
MagnePrint® Card Reading MagnePrint technology
MagneSafe® Card Reading MagnePrint technology
MagneScore™ Card Reading MagnePrint technology
Maxi MICR Check Reading Maxi MICR Check Reader
MCAPS 3000 PIN Related MagTek Card Activation and PIN Selection System
MCAT® PIN Related MagTek Card Activating Terminal
MICR Module Check Reading MICR Module Check Reader
MICR PLUS Check Reading MICR Plus check reader
MICRbase Check Reading Setup Program for MICR Readers
MICRImage™ Demo Check Reading Demo Program for MICRImage
MICRImage™ Check Reading MICRImage MICR Check reader and scanner
Mini MICR Check Reading Mini MICR Check Reader
MiniWedge Card Reading Magnetic stripe swipe reader
Motorized IntelliCoder® PIN Related Motorized Card Activator
P-PED PIN Related Paper-PIN Encryption Device
RPS System PIN Related Remote PIN Selection System
RS-232 IntelliHead Components Magnetic read head with embedded Delta ASIC
Shift-Out IntelliHead Components Magnetic read head with embedded Delta ASIC
SPI IntelliHead Components Magnetic read head with embedded Delta ASIC
Swipe & Park™ Card Reading Magnetic and Smart Card Swipe Reader Path
TKIU PIN Related Terminal Key Injection Unit
USB IntelliHead Components Magnetic read head with embedded Delta ASIC
  • About Us

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    • Service Status
    • YouTube Video Tutorials

© 2022 MagTek Inc. All Rights Reserved. | Registered to ISO 9001-2015 | Compliance
  • About Us

    • The MagTek Story
    • Contact Us
    • Media & Events
    • Policies
    • Careers
  • Industries

    • Payments
    • Banking
    • OEM
  • Products

    • Card Readers
    • PINs and Terminals
    • Instant Issuance Hardware
    • Check Scanners
  • Help Desk

    • Service Status
    • (651) 415-6800
    • support@magtek.com
    • YouTube Video Tutorials

© 2022 MagTek, Inc. All Rights Reserved.

Registered to ISO 9001-2015

Compliance